General Terms and Conditions

TERMS AND CONDITIONS FOR BOOKING ROOMS

Please understand that we have to call your attention to the following points, to secure the booking for both parties:

Check-In/Check-Out:
Check-in time starts at 2:00 p.m. and check-out must be finished by 12:00 p.m.

Opening Times:
Our receptions are open 24 hours every day.

Bookings
We are happy to accept bookings by phone and verbal bookings. It is in the interest of both parties though, to receive a written confirmation (letter, fax, e-mail). This ensures that your room is ready for you. Should you arrive later than 6:00 p.m. we ask you to inform us beforehand. We cannot secure bookings in written form without deposit or specification of the credit card number. For stays of 3 or more nights we need a deposit in the amount of a one-night stay or specification of the credit card number and the expiry date.

CANCELLATION FEES AND NO-SHOW

Cancellation terms and conditions from 6 January to 25 December
To 6:00 p.m. of the arrival day: free cancellation
No-show: the first night is fully charged

Cancellation terms and conditions from 26 December to 5 January (New Year period)
Up to 7 days before arrival: no cancellation fee
From 6-4 days before arrival: 50% of the total cost, at least one night is charged
3 days before arrival, no-show: 100% of the total cost are charged.

A cancellation is only valid after written reconfirmation of the hotel. Without written confirmation a cancellation is considered “not made”.

There are separate terms and conditions for restaurant/banquet, day and group reservations. We are happy to send you these on request. Innsbruck is the court of jurisdiction and place of fulfilment. In case of delayed payment 8% default interest are charged. Austrian law applies as well as the Austrian General Terms and Conditions for Hotel Businesses (AGBH).

Adlers Hotel, Bruneckerstrasse 1, 6020 Innsbruck, Austria, T. +43 512 56 31 00, office@deradler.com
Romantik Hotel Schwarzer Adler, Kaiserjägerstrasse 2, 6020 Innsbruck, Austria, T. +43 512 58 71 09, info@deradler.com