General Terms and Conditions

Please understand that we have to call your attention to the following points, to secure the booking for both parties:

Check-in time starts at 4:00 p.m. and check-out must be finished by 12:00 p.m.

Opening Times
Our receptions are available 24 hours every day.

Terms and conditions for room reservations for Download.

For restaurant/banquet reservations and events separate terms and conditions are valid.

A cancellation is only valid after written reconfirmation of the hotel. Without written confirmation a cancellation is considered “not made”.

In case that the hotel – for whatever reason – is not able to provide the confirmed allocation of rooms and meeting facilities, the hotel reserves the right to transfer the event to another hotel of same category in the surrounding area. Furthermore, the hotel reserves the right to transfer the event to an equivalent meeting space with similar capacity within the hotel.

Force Majeure
Force Majeure releases both parties, the customer and hotel, from its contracted liabilities. Force majeure is referred to natural disasters, terror attacks, war, blockades, civil unrest, strikes, collapse of essential services and complete discontinuation of airline industry (except due to weather conditions or strikes).
Failure to observe the general terms and conditions, the hotel reserves the right to deem the present contract as irrelevant with immediate effect and written notice.

Innsbruck is the court of jurisdiction and place of fulfilment. In case of delayed payment 5% default interest are charged. Austrian law applies as well as the Austrian General Terms and Conditions for Hotel Businesses (AGBH).

If spills go beyond the normal level of utilization, also after the departure of the guest, the hotel is entitled to charge the guest the cost of repair or replacement costs for cleaning.

Examining your credit card
The credit card will be checked by us prior to arrival to ensure its accuracy.

Smoking on room
Smoking is strictly prohibited in our rooms. Otherwise we have to charge an amount of € 200.- for special cleaning. Any fire deparment costs due to the activation of the fire alarm has to be paid by the guest separately.

Remittances from abroad
For transfers from abroad transfer fees can not be booked at our expense. For transfers from abroad € 5,00 will be charged by the bank per transfer additionally.

Adlers Hotel, Bruneckerstrasse 1, 6020 Innsbruck, Austria, T. +43 512 56 31 00,
Hotel Schwarzer Adler, Kaiserjägerstrasse 2, 6020 Innsbruck, Austria, T. +43 512 58 71 09,