TERMS AND CONDITIONS FOR BOOKING ROOMS
Please understand that we have to call your attention to the following points, to secure the booking for both parties:
Check-in time starts at 2:00 p.m. and check-out must be finished by 12:00 p.m.
Our receptions are open 24 hours every day.
We are happy to accept bookings by phone and verbal bookings. It is in the interest of both parties though, to receive a written confirmation (letter, fax, e-mail). This ensures that your room is ready for you. Should you arrive later than 6:00 p.m. we ask you to inform us beforehand. We cannot secure bookings in written form without deposit or specification of the credit card number. For stays of 3 or more nights we need a deposit in the amount of a one-night stay or specification of the credit card number and the expiry date.
CANCELLATION FEES AND NO-SHOW
Cancellation terms and conditions from 6 January to 25 December
To 6:00 p.m. of the arrival day: free cancellation
No-show: the first night is fully charged
Cancellation terms and conditions from 26 December to 5 January (New Year period)
Up to 7 days before arrival: no cancellation fee
From 6-4 days before arrival: 50% of the total cost, at least one night is charged
3 days before arrival, no-show: 100% of the total cost are charged.
A cancellation is only valid after written reconfirmation of the hotel. Without written confirmation a cancellation is considered “not made”.
There are separate terms and conditions for restaurant/banquet, day and group reservations. We are happy to send you these on request. Innsbruck is the court of jurisdiction and place of fulfilment. In case of delayed payment 8% default interest are charged. Austrian law applies as well as the Austrian General Terms and Conditions for Hotel Businesses (AGBH).